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Privacy Policy


GDPR (General Data Protection Regulation) in force in all the Member States of the EU since 25 May 2018.

The Internet Site visionix.com establishes relations between surfers (existing or potential clients) with the Visionix group, particularly through requests for estimates, contacts, and telephone callbacks.

To obtain responses, the existing/potential Clients have to share Personal Data that is collected, processed, and protected pursuant to this Confidentiality Policy.

The company respects the protection of the existing/potential Clients’ private life and their Personal Data and undertakes to respect current regulations.

I – Personal Data relating to existing/potential clients

  • A) Which Personal Data is collected and why?
    • a) Creating an account The existing/potential Client may create an account to have access to his personal space by the compulsory communication of his e-mail address and a password. The password is encrypted and Visionix group has no knowledge of it.

As well as: surname, first name, company, town, telephone number, enterprise name, company type.

The account enables the existing/potential client to manage his Personal Data and have access to the requests made on the Internet Site.

    • b) Forms:
      • Request forms “To obtain an estimate”:
      • Compulsory: the compulsory information required from the existing/potential Client in the request form “To obtain an estimate” is as follows: first name, surname, address, e-mail, telephone number, post code, town, type of existing/potential client (ophthalmologist/optician/orthoptist), corporate name.

The company also collects the following data:

  • Existing/potential Client’s login
  • Creation date and transmission date of the request
  • The field of interest
      • Form “Request for contact?”:

The information items required from the existing/potential Client in the contact request form are: Contact type, department, profession, name, email, telephone number, and request content. This information is neither stored nor reprocessed and is solely used to respond to the existing/potential client’s request.

      • Immediate callback request form:

The compulsory information items required from the existing/potential Client in the immediate callback request form are: department, profession, surname, telephone number, and message. This information is neither stored nor reprocessed and is solely used to respond to the existing/potential client’s request.

      • End-uses: the provision of these personal data by the existing/potential client is compulsory to enable the company to meet the requests for estimates, technical advice, callback, or information.

The personal data from creations of accounts and requests for estimates also enables the company to manage its existing/potential clients file, to manage the continuing relationship with its existing/potential clients, and, if need be, to meet its legal obligations.

The data collected on the creation of the account allows the existing/potential client to create and manage his account.

A professional who does not wish to provide compulsory information will not be able to formulate any request, or receive information, or create an account.

  • B) How is the Personal Data processed?

The Personal Data is subject to computer processing by the company

Visionix Group undertakes not to use them for another purpose, or to transmit them to third parties, except in the cases provided below or pursuant to an express agreement by the existing/potential client concerned.

Addresses: to respect the above end-uses the existing/potential client’s Personal Data is transmitted to the commercial agent or technician qualified to respond to the requests formulated and also to the administrative service that may respond to the requests for estimates formulated.

Contractors: the Personal Data may be communicated to third parties (staff, its affiliated companies or suppliers) solely if there has been a prior express agreement for end-uses listed above and for information purposes.  Visionix Group takes every step to require these addressees to respect the regulations applicable. The suppliers are authorised to process the Personal Data solely on Visionix Group’s instructions.

Conservation and archiving: the Personal Data concerning the existing/potential clients is conserved for a period of 3 years for the purposes of managing the file and, where applicable, canvassing for new clients, and are archived for a maximum period of 5 years – the period necessary for the demonstration, exercise, or defence of a legal right (period of prescription).

The starting point for this period is the end date of the relations between the existing/potential client and Visionix Group respectively – particularly the last request or contact or, in the case of creation of an account, of the date this account is closed.

Visionix Group shall ensure these Personal Data are conserved and archived in suitable security conditions while respecting the applicable regulations in accordance with current technical methods.


  • C) What rights over the Personal Data communicated?

Any person who has communicated Personal Data to Visionix Group is entitled to exercise the following rights over them:

  • A right of access and rectification;
  • A right to erase data (“right to be forgotten”), a right to restrict processing, and a right to object to processing in the cases provided for in the current regulations.
    Furthermore, pursuant to Articles L223-1 et seq.of the Consumer Code any existing/potential Client deemed to be a consumer is entitled to be registered on the anti-cold calling list;
  • The right to give instructions regarding the destiny of his data of a personal nature after his death;
  • A right of portability for the raw data supplied to the Publisher;
  • The right to make a complaint to the competent authority (particularly the CNIL(French data protection agency) in France).

These rights may be exercised by e-mail to the e-mail address [email protected] or by post to the address of the company’s registered office. Luneau Technology Operations SAS – 2, rue Roger Bonnet – 27340 Pont de l’Arche.

These rights must be exercised pursuant to the regulations in force. In particular, the applicant shall be asked for an identity document so as to prove his identity to the company to prevent any unauthorised access to the Personal Data concerned.


Visionix Group may also use The Personal Data communicated by the existing/potential client to address the latter information e-mails concerning the company, its activities, or its products or services.

Every person has the right to object to receiving information e-mails from Visionix Group at any time.

III. Cookies

A “cookie” is a small information file sent to the User’s browser and recorded inside the User’s terminal (e.g.: computer, Smartphone), (hereafter “Cookies”). This file includes information such as the User’s domain name, the User’s Internet access provider, the User’s operating system, as well as the date and time of access. In no case are the Cookies a source of possible harm for the User’s terminal.

https://www.visionix.com/ may process the User’s information concerning his visit to the Site, such as the pages consulted and the searches he has made. This information enables   https://www.visionix.com/ to enhance the contents of the Site and the User’s browsing.

The Cookies facilitate browsing and/or the provision of the services the Site proposes. The User can configure his browser to let him decide whether he wishes to accept them or not so that Cookies are recorded in the terminal or, on the contrary, rejected – either systematically or depending on who issues them.

On starting the site, the User may decide to accept the cookies or not. If he accepts, the Cookies shall be recorded in the terminal.

If the User refuses to have Cookies recorded in his terminal or browser the User is informed his browsing and experience on the Site are apt to be limited.

Lastly, by clicking on the icons dedicated to the social networks, Facebook, LinkedIn, and Google Plus on the Site of https://www.visionix.com/ or in its mobile application and if the User has accepted cookies by continuing his browsing on the Internet Site or the https://www.visionix.com/ mobile application, Facebook or Youtube may also put cookies in your terminals (computer, tablet, mobile telephone).

These types of cookies are only put in your terminals if you consent by continuing to browse on the Internet Site or the https://www.visionix.com/ mobile application. At any time the User may nonetheless revoke his consent to https://www.visionix.com/ leaving these types of cookies in his terminal.

More information about the cookies: http://www.cnil.fr/vos-droits/vos-traces/les-cookies/

Data collected and conservation period:

  • IP address, logins for terminals, connection logins, number of visits to the site, number of pages seen, page url, time spent on the page, location data – by satellite, by mobile telephone (conservation period: unlimited)