Once you invest in any Visionix product a dedicated specialist will come on-site to integrate the equipment into your optical practice’s workflow.
If needed, they will build a table, install the devices, and hook them up.
Training includes full operation of finishing equipment including tracing, layout/blocking, and edging and is recommended to be scheduled at a time when the lab tech / optician/ doctor can provide dedicated time to maximize training without interruption.
We provide detailed recommendations about how to operate our system.
With our intuitive interfaces, there is no downtime for training.
You can onboard new staff and open new offices in a short amount of time.
Our clinical staff can train new users to follow a scripted, tablet-driven process that generates accurate recommended final prescriptions in about four minutes.
Updates to our devices can be automatically generated through our cloud-based telehealth platform so there is no need for a technician to come out in person to update the equipment.
We offer both online video training and in-person training.
Staff can take a lesson online first and if they need additional support a specialist will come to your office to train them.
Phone support is available to answer operational questions after an initial installation and training.
We do have videos available to demonstrate how to do ongoing general maintenance and calibrations.